Privacy Policy

Effective date: January 13, 2019

Crown DIY (“us”, “we”, or “our”) operates the website (the “Service”).

This Privacy Policy page informs you of Crown DIY’s policies regarding the collection, use and disclosure of data when you use our website. This page also tells you how you can turn off cookies. (Some cookies are necessary in order for this website to work properly.)

We use your data to improve your experience with our website. If you use our website (, you agree that we can use and collect information from you in accordance with this policy. Unless it otherwise says in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Information Collection And Use

Our website collects several different types of different info from you for a variety of different purposes. We collect information from you so we can improve your experience on this website.

Types of Data Collected

Personal Data

During checkout on our store, we will collect information to process your order and accept your payment. Whilst you are visiting our site we will also track:

The products you’ve viewed: we use this to show you products you’ve recently viewed in order for easier access to recently viewed products. Crown DIY also will use cookies to keep track of your basket contents.
When you make an online order with Crown DIY we will ask you to provide information such as your name, billing address, shipping address, email address, phone number, credit card/payment details and username and password if you make an account. We’ll use this information for the following reasons:

Send you information about your account and order
Respond to your questions, refunds and complaints
To process your payment and to prevent fraud
Set up your account for our store
Calculating taxes on our products
To receive marketing messages from us if you wish
If you make an account on our site we will keep for future orders the following; your name, billing address, email address and phone/mobile number.

We will store your order information indefinitely unless you ask us. This will include your name, email and billing and shipping addresses.

If you choose to leave any, we will also store your comments and reviews and may use them on the testimonials section on our website.

When you order with us, Crown DIY may contact you either through email or the mobile number you provide.

I agree for my sensitive personal data such as name and email, provided via live chat, to be processed by Crown DIY in accordance with the GDPR. I understand that the consent to the processing my sensitive data may be revoked by sending an email at:

Usage Data

We may also collect Usage Data on how our website is accessed and used by customers. This Usage Data could include such info as your computer’s IP address, browser type, browser version, the pages that you visit, the date and time that your visit, how long you spend on each page, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our site and to collect some information.

Cookies are files with a very small amount of data which may include an anonymous unique identifier. Cookies are sent to whichever browser you may use from any website and stored on your device.

If you so wish, it is possible to instruct your web/mobile browser to refuse all cookies or to indicate to you when a cookie is being transferred. However, if you do not accept cookies you might not be able to fully use our services and site.

Examples of Cookies we use:

  • Session Cookies.Session Cookies are used to utilize and operate our service/website.
  • Preference Cookies. Preference Cookies are used to remember what your preferences are and for other settings.
  • Security Cookies. Security Cookies are used for security reasons.

If you have an account with Crown DIY and you log in, we will set a cookie, which is temporary to see if your browser does accept cookies. This cookie doesn’t contain any personal data at all and is deleted once you shut down your browser.

When you log in to your account on this site, we will set several cookies to save your login. Login cookies will last until cleared. When you log out of your account, the login cookies will be discarded.

Use of Data

Crown DIY uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Personal Data and any other information, may be moved to and maintained on computers located outside of your state, province, country or other governmental jurisdiction. Data protection laws in these places could possibly be different than those from your whichever is your jurisdiction.

If you are from outside the UK and choose to provide information to us, take note that we will move the data, including your Personal Data, to the UK and process it there.

Your consent to reading this Privacy Policy of such information represents your acceptance to that move.

Crown DIY will take all steps reasonably necessary to make that your data is taken care off securely and in accordance with this Privacy Policy and no move of your Personal Data will take place to any other organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Crown DIY may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Crown DIY
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of all our customer’s data and the information is very important to Crown DIY, but take note that no method of transfer over the Internet, or method of electronic storage is 100% fully secure. Although we strive to use the best means to protect your Personal Data, we cannot fully guarantee its absolute security.

Service Providers

We may use 3rd party companies & individuals to help with our Services. We call these service providers. These may provide the Service on our behalf, to help us with seeing how our service/website is used.

These 3rd parties such as Google Analytics have access to your Personal Data, but only to do these jobs on Crown DIY’s behalf and are legally obligated not to use or disclose this information for any other purpose.


We may use third-party Service Providers to monitor and study the use of our website/service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

We use Trustpilot as a data processor to assist with collecting feedback from people who have had
a buying or service experience with our company.

Links To Other Sites

Crown DIY has no control over and doesn’t assume any responsibility for the privacy policies, practices and content from any the 3rd party sites/services.

Changes To This Privacy Policy

Whenever we update our Privacy Policy we will notify all customers of any changes by uploading the new Privacy Policy via this page.

As a customer you are advised to check this Privacy Policy daily for any changes. Any changes on this Privacy Policy are effective once they have been updated and posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email:
  • By mail: Crown DIY, Hope Mill, Hope Street, Halifax, HX1 5DW, West Yorkshire